Expert IT Managed Services Offers Tips for Common Workplace Problems

The business environment in Canberra and elsewhere is always intense, and even the smallest problems and glitches can cause a huge problem. It can be your PC hanging, the printer not working, or even losing internet connection. These may seem like small problems, but the delay they cause can greatly affect your profit and productivity.

Given the importance of IT in businesses, you’ll find great relief in knowing you can call on experts to help you anytime you have concerns in this area. This doesn’t mean hiring additional manpower, which can strain your budget. You can partner up, instead, with reliable IT managed services like OfficePCs, who will always be around to help you out with your IT needs.

Not all concerns and problems are hard to fix, however. Some may just require simple troubleshooting. Here are a few simple tips on how you can troubleshoot some common system problems:

  • Slow Browser – Before calling for professional help, check first for things that might be slowing your browser down. Look at your tabs: how many do you have open? Close all unnecessary tabs, then check how many applications you have open. Again, close all the unnecessary ones and check if the browser’s good again. If the problem stays the same, it’s time to call for help.
  • Log-in Problems – One of the most common mistakes is leaving the Caps lock on, so check first if the green light is on. For complicated passwords (upper and lower cases, numbers, special characters) try to re-type your password slowly, and also check if you have the right username/account.
  • Deleted Files – If you have accidentally deleted important files, check your recycle bin first and click restore if the files are there. On the unfortunate chance that your recycle bin has been emptied, calmly alert your IT of the problem and stop using your PC. You can still retrieve recently deleted files as long as you don’t use the drive.
  • No Internet Connection – The first thing you need to do is to check if anyone else is having the same problem; if they do, ask for expert IT help. If you’re the only one with the problem, unplug the Ethernet adapter and plug it back in; you may have accidentally pulled on it.

IT services will not only help you overcome these problems as they arise, but more importantly, help you set up IT managed services solutions that can mitigate the effects of such problems. For example, they can set up a data recovery system that will preserve important files and documents in the event that you do lose them from your PC beyond the point of recovery. It’s an investment that you simply cannot overlook.


(How to solve the 10 most common tech support problems yourself, pcworld.com)

(Computer Problems and PC Errors, computercheckup.aol)

(The 10 Most Common Tech Support Issues, Samanage)

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Reliable IT Support Protects Your PC from Common Malicious Programs

Computers -- one minute they’re working perfectly, and the next you’re staring at a blank page with a virus alert. There are so many viruses and other malicious programs on the Internet today that one wrong click on the wrong site will have you needing emergency IT support.  While there are literally thousands of different viruses out there, they can be classified into different types depending on their origin and purpose, among others. Here are a few of these virus types:

  • Resident Virus – This virus commonly disrupts and corrupts your files and programs. It is a permanent virus that stays in your RAM memory.
  • Overwrite Virus – This is less disruptive than a resident virus, but is just as inconvenient. This virus deletes the information on your files and overwrites itself on it.
  • Directory Virus – This is similar to the overwrite virus, but instead of deleting the file, it simply moves it somewhere else. However, your chances of finding its new path is close to impossible.
  • Stealth Viruses – Having an antivirus scanner may not be enough to stop this virus. They are called stealth viruses because they are able to hide themselves from scanners, while slowly infecting all of your files.
  • Sparse Infectors – You can consider this as upgraded versions of stealth viruses. In order to hide themselves better, they only take into effect when a certain condition is met. For example, the virus only activates every 10th time an infected file is opened, or if a folder starts at a specific letter only. Since the chances of detection are so low, you might not realize that you have this problem until it’s too late.  
  • Worms – Technically speaking they’re not viruses, but they cause just as much trouble and inconvenience. Similar to viruses, they can self-replicate and destroy your files, but are easier to detect.
  • Trojans – Trojans are not considered viruses, but can also damage the system. Fortunately, they do not self-replicate and can easily be removed by a good anti-virus software.

These are only a few examples of the different malicious programs that could disrupt your business’ performance and security. To protect yourself and your operations, hire IT support services like OfficePCs in Canberra, who can set up the right system for your particular needs. Additionally, if you suspect or find that your system has been infected, don’t give up. These tech experts may just have the right solution that could help preserve and recover as much of your data as possible.


(20 Common Types of Computer Viruses and Other Malicious Programs, files-recovery.blogspot)

(Popular Computer Virus Types and Their Effects, pctechguide.com)  .. Continue Reading

Take Advantage of What Cloud Services Companies Can Provide For You

When it comes to data storage mediums that an individual or organisation can use for business, cloud computing systems are a solid option. These use special computer-generated data pools where all your business information can be amassed and accessed by select personnel in a secure and consistent manner. You can achieve this for your company by working with cloud services companies such as Office PCS Business IT Solutions.


There’s much to look back on when exploring the hows, whats, and whys of using a cloud computing system for your business. Recently, the Australian Bureau of Statistics tackled paid cloud computing services for the first time thru the 2013-2014 Business and Characteristics Survey. This survey listed polls from 6,640 local companies organised into categories of firms that employ up to four people, five to 19 employees, 20 to 199 employees, and over 200 people.

A definition of purpose and use can largely dictate the need for cloud systems, particularly in workplaces with a lot of computer-based activity. The survey, for example identified 43% of all polled info-media and telecommunications firms as using cloud infrastructure. On the other hand, the services only existed in just 9% of all respondents in the agriculture, fishing, and forestry industries.

Education about cloud services is also important to help a business embrace a need for the technology, which your services specialist will be eager to share with you. The survey revealed that nearly 23% of all respondent businesses did not have sufficient knowledge of it. At least 30% of polled companies with over 200 people admitted the fear of a security breach is what’s keeping them from using it.

Making Things Better

As for the firms that have been able to implement secure cloud-based services into their operations, their benefits are worth a look. A cloud service can be scaled up or down to account for developments in the business while lowering IT costs; almost 50% of all companies with over 200 people agreed on this matter. Roughly 61% of polled small businesses with up to four people were elated that the system actually raised their productivity.

You cannot afford to get left behind when your business is having issues with data storage and security. Accessing cloud services through Canberra companies like Office PCS will go a long way toward safeguarding your important company data for future use. Why not schedule a consultation with a preferred cloud system provider today?



ABS issues first survey of Australian cloud use, IT News Australia

7 Ways Cloud Computing Makes You Better at Your Job, Small Business Trends 

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Seeing Several Steps Ahead of a Disaster with IT Support Companies

Some people believe that certain natural disasters will never hit them in their lifetime. Such belief are proven wrong when a massive fire, flood, or earthquake does happen. If this believer was an entrepreneur, he could find himself reeling when the emergency seriously affects his business.

Such thoughts only underline the need for disaster recovery operations prepared beforehand, Chloe Green wrote for Information Age, using the Tour de France as an analogy.  

Any disaster can be a nightmare in the wings for Canberra businessmen. The Australian Capital Territory is still hurting from the wounds of the Canberra Fires of 2003—the damage to property, destruction of trees, and loss of life brought on by the unfortunate event caused not just economic loss but significant social impacts. As such, if you fear about losing everything you’ve worked so hard for in your business, take up your options with IT support companies like Office PCS Business IT Solutions.

Treading Carefully
Life can have a whole lot of challenges waiting at every corner and business owners often are forced to map out what can go wrong, then prep accordingly with a disaster recovery plan (DRP). DRPs have some critical tenets to consider – they must fully encompass backups of your business servers and data, easily replicate them at a different location, and have assets in place to utilise the backup material.

Priority One
The success of many DRPs often rely on frequent testing and training of employees on how to execute the plan with minimal difficulty. At the same time though, the planning should also focus on which parts of the system should be activated when the DRP is finally in effect. The human factor is about training key employees with executing the plan and appointing backup personnel to replace them in case they are indisposed, a HowStuffWorks.com article states. 

In the Cloud
Cloud computing can factor well into any DRP by marshalling all soft data into a special “cloud” maintained at an IT Support Backup and Disaster Management centre such as Office PCS. The main benefit of this is that all the data is protected and can be accessed only over a secure connection.
Nobody knows when and where a disaster will strike. The best thing you can do for your business is to back up your data as best you can and have emergency assets prepositioned for any eventuality. Call up an IT support specialist today.

What does disaster recovery have in common with the Tour de France?, Information Age
How Disaster Recovery Plans Work, How Stuff Works

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