Managed IT Solutions

Managed services are the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. In our environment it involves IT support and management.

While you manage your business, we will take responsibility for the planning, maintenance and optimised functioning of your company’s computer hardware, related network equipment and application software. Complete peace of mind for a fixed monthly service agreement.

The fixed monthly fee covers maintenance, security and support (no hidden or surprise costs). We become your IT Department, doing IT network administration, maintaining your organization's data network, sorting software and hardware problems, keeping your IT infrastructure functioning optimally.

This can include the corporate LAN, WAN, intranet, and Internet. Users will be able to rely on this web of networking support to communicate and share, store, and process information. OfficePCs are responsible for maintaining a reliable, secure, and efficient data communications network for your business. Allow us to provide you with managed IT services solutions that will keep your hardware in serviceable order.

Managed Services we offer include:

Data Recovery
24/7/365 Monitoring
Help Desk/Service Desk
Network Management
User Management
Data Management
Management Information Systems
Systems Management
Software Support
Hardware Support including desktop computers, laptops and printers
Routers and switches
Software deployment and updates
Reduce the cost of IT maintenance and support – our customers report annual savings from 20% to 40% after switching Officepcs
Prompt response to user problems
24/7 monitoring and proactive alerts
Reliable and experienced support by IT professionals with 15+ years’ experience
Surety of business continuity and minimal disruption to users

Advantages of Managed IT Support Services

A lot has happened to the modern economy. Because of the need to cut expenses and at the same time improve performance, outsourcing services became a norm when it comes to the day-to-day activities of businesses and companies. The client coordinates with managed support providers (MSP) to outsource certain services such as HR activities and customer support. One of the most outsourced services to date is information technology (IT) service.

Managed IT support services are recommended for companies that target to reduce their expenses without sacrificing profits and increasing risks. Among the most common managed IT support services are data and network management, data backup and recovery, software and network maintenance, and round-the-clock security for the company’s website and network. Partnering with a managed IT services outsourcing provider like OfficePCs can be advantageous for your business.

Advantages for Businesses and Companies using Managed IT Support

Personalized services

The main advantage of managed IT support services is that MSPs offer customized services in contrast with, for example, off-the-shelf software that a business owner might opt purchasing in order to save some money. Most MSPs that offer managed support services craft their offerings to fit not just big companies, but also small and medium enterprises. In addition, present managed IT support services have very flexible plans that can fit the business’ current IT services and staff.

Lower Costs

Ideal MSPs charge monthly, unlike traditional IT service providers that charge hourly. With this monthly fee, MSPs seek to provide both preventive and proactive measures for their client’s network, computers, and other office machines. You are assured that your company’s network and crucial data are protected 24/7. Managed IT support services have helped business owners save thousands of dollars annually without compromising on performance.

Improved Customer Service

With managed IT support services, clients can enable remote IT support and log customer calls 24/7. Traditional IT support services are considered reactive, meaning that the company’s IT only responds when there is something to be fixed.

Monitoring of your Company’s IT Services

As a business owner, it can be difficult to provide a complete overview of your company’s IT services. With the help of proper computers, routers and server-based software, managed IT support services provide proper monitoring of a company’s IT systems.

Onsite and Offsite Support

Because they mainly handle IT services, MSPs offer their clients immediate onsite and offsite support. Some MSPs have no extra charge for onsite visits. Offsite support (by phone or remote access) is charged by a fixed monthly fee. This is good news for business owners who want to avoid hidden charges such as travel costs from traditional third-party IT services.

Greater Productivity

With the help of manage IT support services, your employees experience little to no computer breakdowns and server disconnections. There is no more need to train or hire additional employees just to form a specialized IT team because MSPs offer quick and responsive service, which is especially useful in handling the most sudden and unexpected of IT emergencies.

With these advantages, it makes sense for businesses, whether small or big, to outsource IT support services to these experts.

OfficePCs provides managed IT solutions, data backup, and other related services to business clients in the ACT and NSW 2620 regions, such as those in Canberra and Queanbeyan. If you have any questions for us, you may visit our contact us page or call us at (02) 6230 3835.